Pianos & Grand Pianos – Tuning & Maintenance
If you find a fault with a piano/grand piano, for example a string is broken, please report it to the Service Unit where you can fill in a form and hand it in.
Continued playing on an instrument with broken strings can deform the hammers or even destroy them.
Please help us keep the instruments in the best possible condition. Note that the Academy does not expect you to pay for any damage, even if you are the one to hear a string snap.
Also remember to only air the rooms for a short time. This is particularly important during the winter months when sudden changes in temperature and humidity can damage the instruments’ tuning and cause ill health. If you open a window you are also responsible for closing it before you leave the room.